TERMS AND CONDITIONS
UPS Terms and Conditions
FedEx Terms and Conditions
Purolator Terms and Conditions
DHL Terms and Conditions
Canpar Terms and Conditions
Nationex Terms and Conditions
GLS Terms and Conditions
Canada Post Terms and Conditions
1. Carrier Terms and Conditions: For carrier terms and conditions please refer directly to Purolator, UPS, and FedEx’s specific detailed conditions. This can be found on their individual website, see links above.
2. It is hereby understood and agreed that any fraudulent act(s) committed by the shipper/consignee or any other third party which may affect the shipper/consignee shall be deemed to be the responsibility of FlagShip’s client (whether the shipper or consignee) and such fraudulent acts cannot be used as a defense against FlagShip for the non-payment of monies owed to FlagShip for any services rendered.
3. Discounted shipping rates are exclusive to customers of FlagShip Courier Solutions; reselling discounted rates is strictly prohibited.
FLAGSHIP Terms and Conditions of In-house Insurance
- For premium insurance terms and conditions, click here.
- For standard insurance terms and conditions, read below.
Insurance FlagShip in-house insurance is available at $1.25 per $100 of insurance purchased with a minimum charge of $4.95. In order to have your shipping charges included in any insurance claim, you must include the shipping charge value together with the total amount of insurance purchased.
Important information:
- FlagShip in-house insurance is only available on the total invoiced value of the shipment, including the freight charge. FlagShip in-house insurance is only available through the FlagShip online shipping system.
- FlagShip online shipping System: Consignee must indicate damaged or missing piece(s) when signing the signature pad.
- If the insured shipment is going to a residential location, the “signature required” option must be selected. If it is not, the claim may be denied.
- All insured shipments must be dropped off at the designated courier’s main hub, otherwise claims cannot be requested. The package must either be collected by the designated courier or deposited at the main depot specified by the courier. Drop-off locations other than the courier’s main hub are not permissible for insurance coverage. This policy is in place to ensure the security and reliability of the shipping process. Any deviation from this procedure may result in a voiding of insurance coverage. We reserve the right to reject claims for packages not adhering to this policy, as they may pose an increased risk of loss or mishandling.
- For lost packages, the claim must be submitted to FlagShip within 60 days of the delivery date. If not, the claim may be denied.
- For damaged packages, the claim must be submitted to FlagShip within 30 days of the delivery date. If not, the claim may be denied.
- FlagShip LTL Division: Bill of lading must indicate damaged goods or missing piece(s) upon arrival and the driver’s signature must appear next to the comment.
- All damaged merchandise must be inspected by the insurance company.
- Do not discard the damaged product.
- Please note the following list of goods are non-insurable: Glass, Liquids, Fresh food (including fruits, vegetables, meat, seafood, poultry), live plants, accounts, bills, deeds, evidences of debt, currency, bullion, securities, stamps, jewellery, furs, precious stones, fine arts, tobacco, tobacco products, alcoholic beverages, live stocks or mobile phones.
- Fragile items can be subject to a $15.00 surcharge fee. (fragile items include: televisions, granite, ceramic, tiles, glassware, asbestos, delicate antiques and other similar goods)
- This insurance does not include: a) Accounts, bills, deeds, evidences of debt, currency, money, coins bullion, notes, securities, stamps, jewellery, furs, precious stones, fine arts, or animals. b) Property while waterborn except while being transported on any regular ferry or in or on railway cars or transfers in connection therewith. c) Against loss or damage resulting from infidelity or any dishonest act of the insured, the insured’s employee or agents subcontractors excepted. d) Against loss or damage attributable to, resulting from or in connection with the neglect of the insured to use all reasonable means to save and preserve the subject-matter insured at and after any disaster insured against. e) Against any loss or damage attributable to, resulting from or in connection with delay &/ or trade. f) Against any loss or damage attributable to, resulting from or in connection with inherent vice, gradual deterioration or wear and tear. g) Against loss or damage attributable to, resulting from or in connection with rodents or venom. h) Against loss or damage attributable to, resulting from or in connection with capture, seizure, detention, war, civil war invasion, rebellion, insurrection, seizure or destruction under quarantine or customs regulations, confiscation by any government or public authority, or contraband or illegal transportation &/or trade. i) Against loss or damage attributable to, resulting from or in connection with nuclear reaction or radiation.
*** Note that each courier has specific time limits within which an insurance claim can be submitted, as per the chart below: Shipped via UPS
| For damage claim on Shipments sent within Canada, to the US and internationally | 60 days from delivery date |
| For loss claims on Shipments sent within Canada or to the US | within 9 months of pickup date |
| For loss claims on Shipments sent to international destination (other than the US) | within 6 months of the delivery date |
Shipped via Purolator
| Type of Damages | |||
| Type of Shipment | Concealed Damage | Damage Evident upon Delivery | Loss/Failure to delivery |
| All (except International Air Shipments) | 21 days from delivery | 60 days from delivery | 9 months from date of shipment |
| International Air Shipments | 14 days from delivery | 14 days from delivery | 90 days from date of shipment |
Shipped via FedEx
| For damage claim on Shipments sent within Canada, to the US and internationally | 21 days from delivery date |
| For loss claims on Shipments sent within Canada, to the US and internationally | within 9 months of pickup date |
Shipped via Canpar
| For damage claim on Shipments sent within Canada | 60 days from delivery date |
| For loss claims on Shipments sent within Canada | within 180 days of pickup date |
3. Right of inspection & Refusal of packages FlagShip reserves the right to refuse the transport on our account of any product or package which may soil, taint, or otherwise damage other merchandise or equipment, or which is economically or operationally impractical to transport, or which is improperly packed or wrapped. 4. Shipping Restrictions FlagShip, representing the various carriers, does not provide service to post office boxes. Driver Release is a UPS residential, delivery service in which, at the discretion of the UPS service provider, a package may be left at a private residence without obtaining a signature. Driver Release is only available in select areas. If a signature is required on a package, or the UPS service provider is otherwise unable to Driver Release a package, it may be delivered to a neighboring address. The service provider will obtain a signature from the neighbor when completing an indirect delivery. Please note that an additional charge is applicable for Signature required requests. For all Purolator shipments, a signature is automatically required at all times unless specified otherwise with an OSNR or SNR sticker as per their terms and conditions. As per FedEx Terms and conditions all deliveries require a signature, unless you are enrolled in the FedEx signature release program. If you wish to enroll for this program, please contact FlagShip customer service representative for more information. 5. Dangerous Goods Any shipment of Dangerous Goods MUST be processed by a FlagShip customer service representative. Any shipment of Dangerous Goods must include all proper shipping papers and the shipper must hold a valid certificate of training in preparing such shipments. All shipments of Dangerous Goods are shipped at the customers own risk. 6. Transit Times The transit times shown on the online shipping system are guaranteed delivery times given to FlagShip direct from the courier. These guarantees apply to all services except for UPS Standard, Purolator Ground, FedEx Ground, and Canpar Ground. None of these services are money-back guaranteed courier services. DHL does not offer full money back guarantees – they offer a partial refund/credit for delayed shipments. For more information on DHL’s policy, please click here. Note that any courier may suspend their service guarantees without any prior notice at any time. 7. Hold for Pick-up Customers may request that a shipment be held for pick-up at the carrier’s depot closest to receiver’s location. For Purolator and FedEx shipments, the shipment must be addressed to the receiver care of the depot’s address with the receivers phone number indicated, or by affixing a “hold for pick-up” sticker on the shipment. Note: Hold at FedEx Location is not available for FedEx International First® and FedEx First Overnight® shipments. The service is also not available for Dangerous Goods shipments at many Canadian, European, Japanese or U.S. FedEx offices. 8. Accessorial Charges An accessorial charge can be applied at the carrier’s discretion when the shipment is submitted in the system or while it is in transit. A special Handling surcharge is applicable under the following conditions but not limited to: a) Any article that is not fully encased in an outside shipping container. b) Any article that is encased in an outside shipping container made of metal wood or plastic. c) Shipment using carrier supplied express packaging for non-express services. d) Any package that at the carrier’s sole discretion requires special handling. e) Any shipment in excess of the carrier’s maximum allowable length or weight. f) Any package in excess of the carrier’s maximum allowable girth.
| Accessorial Parameters & Limitations | |||
|---|---|---|---|
| Service | Purolator | UPS | FedEx |
| Air Overweight | 70 | 70 | 70 |
| Overweight | 70 | 70 | 70 |
| Overweight Int’l | 70 | 70 | 70 |
| Max Length & Size Int’l | 108in 165 Girth | 108in 165 Girth | 108in 130 Girth |
| Max Length & Size Air | 96in 144 Girth | 108in 165 Girth | 108in 130 Girth |
| Max Length & Size Ground | 108in 165 Girth | 108in 165 Girth | 108in 130 Girth |
| Accessorial Charges | UPS | Puro | FedEx | Canpar | GLS | DHL | Nationex | Canada Post |
| Address Correction | $18.98 | $17.19 | $17.09 | $11.50 per pkg/max.$18.00 per shipment | $16.82 | $18.74 | $12.58 per pkg/max.$23.12 per shipment | $7.50 |
| Adult Signature require | $9.19 | $10.12 | $9.54 | N/A | N/A | N/A | N/A | $3.60 |
| Beyond Origin/destination | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Call Pickup Same day phone | $3.50 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Canada Express COD | $15.00 | N/A | N/A | N/A | N/A | N/A | $12.00 | $7.50 |
| Chargeback/rebilling | $20.00 | Rates vary depending on the service and location | $10.00 | Rates vary depending on the service and location | Rates vary depending on the service and location | $12.00 | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Declared Value | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | N/A | N/A | Rates vary depending on the service and location | N/A | N/A |
| Duties and Tax Forwarding | $20.00 | N/A | N/A | N/A | N/A | $22.05 | N/A | N/A |
| Early AM Delivery | $85.00 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Express Cheque | N/A | $15.00 | N/A | N/A | N/A | N/A | N/A | N/A |
| Extended Area Surcharge domestic | Rates vary depending on the service and location | Rates vary depending on the service and location | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Extended Area Surcharge USA | Rates vary depending on the service and location | N/A | N/A | N/A | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location | N/A |
| Flat package | N/A | $2.00 | N/A | N/A | N/A | N/A | N/A | N/A |
| Hazardous Handling Amount | Rates vary depending on the service and location | $75.40 | Accessible Greater of $168 or 1.68 per LBS Inaccessible Greater of $126.00 or 1.26 per lbs | $25.00 | Rates vary depending on the service and location | $75.00 | $37.50 | N/A |
| Large package Surcharge | $108.98 | $74.63 | Rates vary depending on the service and location | $131.60 | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Mailing Tube | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $2.00 |
| Manual Shipping | Rates vary depending on the service and location | $6.90 | Rates vary depending on the service and location | Rates vary depending on the service and location | $6.26 | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Missed/Canceled Delivery | N/A | N/A | N/A | N/A | N/A | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Missed/Canceled Pick up | N/A | N/A | N/A | N/A | N/A | N/A | Surcharges will be applied to a cancelled pick up or pick up refused by the shipper. Rates vary depending on the service and location. | Rates vary depending on the service and location |
| Missing Invalid Account Number | $16.94 | $15.50 | $16.00 | $10.00 | $16.79 | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Overmax Length | $1,278.65 | $1,020.00 | Rates vary depending on the service and location | $1,075.00 | Rates vary depending on the service and location | Rates vary depending on the service and location | $29.00 | $318.75 |
| Overmax Limit | N/A | N/A | N/A | N/A | Rates vary depending on the service and location | N/A | Rates vary depending on the service and location | N/A |
| Overmax Size | $1,278.65 | $1,020.00 | Rates vary depending on the service and location | $1,075.00 | Rates vary depending on the service and location | Rates vary depending on the service and location | $15.00 | $318.75 |
| Overmax Weight | $1,278.65 | $1,020.00 | Rates vary depending on the service and location | $1,075.00 | Rates vary depending on the service and location | Rates vary depending on the service and location | $15.00 | $318.75 |
| Oversized | $32.43 | $23.96 | N/A | Rates vary depending on the service and location | N/A | N/A | N/A | $26.72 |
| Pickup Fee | N/A | N/A | N/A | N/A | N/A | N/A | N/A | $3.50 |
| Regular COD | $15.00 | $15.50 | N/A | N/A | N/A | N/A | N/A | $7.50 |
| Residential Area Heavyweight | N/A | $60.00 | N/A | N/A | N/A | N/A | N/A | N/A |
| Residential Large Package Surcharge | $120.27 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Residential Signature Fee | $12.00 | $2.87 | N/A | N/A | $6.88 | N/A | N/A | N/A |
| Residential surcharge | $6.57 | $2.66 | $5.32 (Ground service charge is per piece) | $2.81 | $3.12 | Rates vary depending on the service and location | N/A | Rates vary depending on the service and location |
| Return Package Undeliverable | $12.00 | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Return Service: 1st Attempt | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Return Service: 3rd Attempt | Rates vary depending on the service and location | N/A | N/A | $12.00 | N/A | N/A | N/A | N/A |
| Saturday Delivery charge/Saturday Pick Up Charge | Rates vary depending on the service and location | $30.00 | Rates vary depending on the service and location | N/A | $40.03 | $22.00 | Rates vary depending on the service and location | N/A |
| Second Delivery | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Signature Required | $6.99 | $4.31 | $7.15 | N/A | $6.88 | $8.25 | N/A | $2.40 |
| Special Handling Charge | $28.96 | $23.96 | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | $15.00 | $26.72 |
| Relabeling Fee | N/A | N/A | N/A | $4.95 per label | N/A | N/A | N/A | N/A |
| Peak Surcharges | UPS | Puro | FedEx | Canpar | GLS | DHL | Nationex | Canada Post |
| Special Handling Charge | $36.95 | $35.69 | Rates vary depending on the service and location | Rates vary depending on the service and location | Rates vary depending on the service and location | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Large package Surcharge | $177.44 | $160.46 | Rates vary depending on the service and location | $201.60 | Rates vary depending on the service and location | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Residential large package surcharge | $188.22 | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
| Overmax Length | $1,646.88 | $1,491.47 | Rates vary depending on the service and location | $1,462.50 | Rates vary depending on the service and location | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Overmax Limit | $1,646.88 | N/A | N/A | N/A | Rates vary depending on the service and location | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Overmax Size | $1,646.88 | $1,491.47 | Rates vary depending on the service and location | $1,462.50 | Rates vary depending on the service and location | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Overmax Weight | $1,646.88 | $1,491.47 | Rates vary depending on the service and location | $1,462.50 | Rates vary depending on the service and location | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Oversized | 36.95 | $41.48 | N/A | Rates vary depending on the service and location | N/A | N/A | Rates vary depending on the service and location | Rates vary depending on the service and location |
| Residential Area Heavyweight | N/A | $74.40 | N/A | N/A | N/A | N/A | N/A | N/A |
| Residential Area Heavyweight | N/A | $74.40 | N/A | N/A | N/A | N/A | N/A | N/A |
Girth is calculated as length + (2 x width) + (2 x height)] The longest side of the package is used as the length. Irregularly shaped packages are to be treated as if they are rectangular for measuring purposes 9. Chargeable Weight for Shipments FlagShip, representing the various carriers, reserves the right to audit shipments for weight and dimensions, not withstanding that the weight and dimensions have been declared on the shipping document. The corrected weight determined by the carrier may be applied for the assessment of rates and the shipper agrees to pay the same. Reweighing may occur at various transportation points before delivery, therefore, reweighing adjustment charges may not be reflected on the same invoice as the original transportation charges. Transportation charges are based on the actual weight of the shipment or the dimensional weight of the shipment, whichever is greater. Actual weight refers to the weight of the package measured as per a scale. Dimensional weight is calculated to reflect the size and space a package occupies based on the International Air Transport Association standards in accordance with the table below:
| Dimensional Weight | Purolator | UPS | UPS Import | FedEx |
|---|---|---|---|---|
| Imperial Air | (L*W*H)/1728*15 | (L*W*H)/139 | (L*W*H)/139 | (L*W*H)/166 |
| Imperial Ground | (L*W*H)/1728*12.4 | (L*W*H)/139 | (L*W*H)/139 | (L*W*H)/166 |
| Metric Air | (L*W*H)/28316*15 | (L*W*H)/5000 | (L*W*H)/5000 | (L*W*H)/6000 |
| Metric Ground | (L*W*H)/28316*10 | (L*W*H)/5000 | (L*W*H)/6000 | (L*W*H)/6000 |
10. Fuel Surcharge FlagShip reserves the right to apply a fuel surcharge on all shipments. The surcharge will be applied for such a period as FlagShip may determine necessary. Current details on the fuel surcharge can be obtained by calling 1- 866-320-8383 11. Manual Shipment Surcharge FlagShip reserves the right to apply a 15% administrative surcharge for any domestic manual shipment if applicable. We therefore encourage you to utilize our online shipping system to avoid this administrative fee. 12. Shipping Collect In accordance with our carrier supply chain, FlagShip must honor their collect shipment billing rules. Upon delivery, if the consignee refuses to pay for the delivery charges, the charge will automatically be invoiced to the shipper by FlagShip. For further clarification please refer to the carrier’s terms and conditions available on our home page. This information can be found on the official courier terms and conditions posted on our home page. 13. Payment Terms and Conditions FlagShip payment terms are net 15days from date of invoice. Please note that FlagShip will not honor any quotes provided to our clients directly from our suppliers. Quotes will only be honored if obtained on our online shipping system or via e-mail from a FlagShip customer service representative. 14. Service Charge: A $1.95 service fee will apply for any collect or 3rd party shipments processed on the FlagShip online shipping system, and for processing any brokerage or government charges. 15. Custom clearance NOTE: All cross-border shipments must have 3 copies of the commercial invoice attached to the outside of the box. The description of goods and corresponding HS code must be accurate to avoid your HS code from being audited by customs. Failure to comply with these customs regulations may result in clearance delays. If you are not sure of the proper classification code, please check with your customs broker prior to filling out the customs invoice. If you do not have a customs broker please refer to the following link. http://www.statcan.ca/english/tradedata/cec/trade.htm or https://wwwapps.ups.com/tradeability?loc=en_CA&WT.svl=PNRO_L1
| Service | UPS | Puro | Fedex |
|---|---|---|---|
| Import Air | Clients Choice. POA Required for UPS clearance | FedEx | N/A |
| Import Ground | Clients Choice. POA Required for UPS clearance | N/A | N/A |
| Export Air | UPS shipments must be cleared through the broker of UPS. If value of the goods exceeds $50,000.00, additional surety bond fees will apply. | FedEx will clear on all shipments valued at 1500$ USD or less | Purolator must clear in order to meet delivery guarantees. UPS acts as Purolator’s broker and will invoice the client directly |
| Export Ground | UPS BY Default, unless otherwise indicated. | N/A | Purolator by Default, unless otherwise indicated. UPS acts as Purolator’s broker and will invoice the client directly. |
To indicate clearance by the carrier’s broker, please leave the broker field empty. Please note that on air exports to the US, UPS must clear shipments given to them to meet their delivery time guarantees. For Air Exports going overseas, if the receiver is paying for duties and taxes, then their broker can be assigned. This is the only exception to the rule. Required Documents: All international shipments require a Commercial Invoice often reffered to as a customs or proforma invoice. The Commercial Invoice must indicate the following information to avoid customs delays: Shipper’s Information Including Tax/VAT ID Receiver’s Information Including Tax/VAT ID (IRS# or SIN# personal shipments) Purchaser’s Information Including Tax/VAT ID if other then the Receiver Commodity’s, Quantity, Value and Currency, HS Code, Country of Origin Conditions of Sale (permanent, temporary, or return or goods) In addition to the commercial invoice, you may be required to include: NAFTA Declaration. The North American Free Trade Agreement (NAFTA) Certificate of Origin allows for preferential rates of duty for shipments between the US, Canada, and Mexico if the products shipped meet NAFTA specified rules of origin. The NAFTA Certificate of Origin must be completed by the exporter or producer and be in the possession of the importer at the time the declaration is made for purposes of obtaining preferential tariff treatment. FCC740 Form. The Federal Communications Commission (FCC) 740 form is a statement regarding the importation of radio frequency devices capable of causing harmful interference. It declares that FCC standards have been or will be met for the radio frequency device being imported. A separate form is required for each type of device imported and must be signed by the importer or consignee. The FCC 740 form should be presented to Customs and Border Protection (CBP) at the time entry is made. FDA2877 Form: The Food and Drug Administration (FDA) 2877 form is a declaration for imported electronic products (and their parts) subject to FDA’s radiation control standards. The importer is responsible for signing and providing the form which certifies the imported goods meet FDA requirements. Some examples of products that require form FDA 2877 include but are not limited to: microwave ovens, cathode ray tubes, laser printers, and CD players. For shipments being exported into the US, a Surety Bond is required by US customs. If you have your own customs broker, they will be able to advise if you have this bond in place or not. If you do not have this bond already in place, we can refer you to the appropriate channels to obtain one. A Continuous Surety Bond can be obtained to cover you for a period of one year. This will result in a one time bond fee of approximately $500, and can be used when shipping with all courier carriers as well as LTL and Truck Freight. If a Continuous Surety Bond is not obtained, then each shipment will move on a one time Surety Bond. With Purolator Brokerage the one time bond fee starts at $30 and increased based on the Value for Duties and Taxes. UPS will move your ground shipment on their bond, up to a declared value of $50,000 per shipment, at which point you will be required a Single Entry bond or Continuous Surety Bond. FedEx will move your shipments on their bond.