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Frequently
Asked Questions

Getting Started

FlagShip Online Shipping System

Yes, FlagShip’s “Favourite Shipment” feature allows you to save frequently used shipments for easy reuse.

After creating a shipment, click the “Save as Favourite” button on the confirmation screen. Name the favorite shipment for easy identification.

Go to the “Favourite Shipments” section in your FlagShip account, select the saved shipment, and modify any details if needed before confirming.

This feature saves time, reduces errors, and streamlines the shipping process for frequent or recurring shipments.

FlagShip’s insurance does not apply to all items. Here is a list of products that cannot be insured:

Glass, Liquids, Fresh food (including fruits, vegetables, meat, seafood, poultry), live plants, accounts, bills, deeds, evidences of debt, currency, bullion, securities, stamps, jewelry, furs, precious stones, fine arts, tobacco, tobacco products, alcoholic beverages, live stocks or mobile phones.

You can easily find and print your shipping label after leaving the shipment confirmation screen.  Here’s how:

  1. Go to the ‘Shipping’ tab
  2. Select ‘Manage shipments’
  3. Find the shipment you need to print or reprint the labels for, then click on ‘More’
  4. A drop-down menu will provide the option to download regular or thermal labels

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SHIPMENT ISSUES

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